Quality Assurance Tools, Quality Control Software, Call Center Reporting with Quality Assurance Software- (800) 683-6590


Our quality call recording program provides an automated quality assurance tool which enhances the management process with business-driven, intelligent voice and data recording without the need for a proprietary voice logger. Applied Business Technology's Quality Monitoring categorizes all recordings and stores them for playback directly from your network, remote location, web or touch-tone telephone. ABT Quality Monitoring delivers high-impact call center call recording performance with newly-enhanced benefits to your call center.

Building your Performance

Benefit Highlights Include:

  • Saves time: all-in-one server solution.
  • Increased customer satisfaction and retention.
  • Identification of agent strengths and weaknesses.
  • Increased agent morale and reduce staff turnover.
  • Cost effective call recording business tool, easy to install and maintain.
  • Supports all telephone platforms.
  • Resides on Windows 2003/2008/2012 Server platform.
  • Integrates effectively with many different call center technologies.

Quality Monitoring Solutions for Your Business

Applied Business Technology's fully-integrated auditing tool provides contact center supervisors with the speech analytics data required to perform audits on agents based on speech analytics criteria (key words and phrases) defined by the company. With a click of a mouse, supervisors can listen and audit the recorded calls and screens, simultaneously. All supervisors have access to performance reports to analyze and evaluate performances of the individual agents, groups or auditors. This improves call center quality and agent-customer interactions.

Tap into the power of call recording and speech analytics to deliver customer satisfaction for your call center. Generate new streams of revenue and see how integrated call recording tools can provide a complete solution for your organization.

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