Applied Business Technologies staffs highly trained call center experts


Our Certified Application Trainers and Support Staff will assist your business in setting up and fully utilizing our call recording solutions to improve profit and performance. Applied Business Technologies trainers will assist your implementation team in introducing the ABT call recording system to the agents and supervisors and develop a speech analytics system to ensure that the application provides maximum benefit. We are confident that the use of our certified trainers will dramatically improve and achieve your call center performance objectives.


Our training is designed to provide the knowledge, procedures, and experience to operate your organization’s new call recording investment in our world class call center technology. Students develop the necessary skills for administering and enhancing the functionality of the tools we provide to their organizations.

Service Contracts

We offer customized call recording and speech analytics service agreements to our clients. Applied Business Technologies has over 30 years of experience in the call center industry, so you can rest assured that ABT call recording tools and speech analytics know-how will support your business. Our customers receive the best-in-class service and support for mission-critical business call recording applications.

We design service agreements to fit every budget and respond to every need. Applied Business Technologies assigns dedicated support representatives to your account. We ensure that they are familiar with your business, so that you will always receive personalized, friendly service.

Many of our products include standard one-year of service, including call recording software updates, hardware replacement and technical support.

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