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Secrets to Contact Center Coaching Success

Great CSR Coaching Begins with Enhanced Call Recording

In the global marketplace, a well-coached customer service representative (CSR) is a frontline investment. In the evolutionary pursuit of call center production and profitability, call recording has evolved far beyond its quality assurance roots.

"Secrets to Contact Center Coaching Success" is a comprehensive way for call centers to discover where they fit on the continuum of successful CSR coaching.

Our white paper authorizes call center managers to improve coaching in three ways:

  • Practices
  • Strategies
  • Culture

At its best, call recording is an omnipotent tool for the skills invested in call center agents and those who train them.