Government Call Center Solutions, Public Sector Contact Management Software, Public Sector Call Recording Solutions, (800) 683-6590


"Local public historians can be advocates for the greater and broader use of both governmental and non-governmental historical records, for the preservation of a community’s local character, for addressing community needs, and for planning for a community’s future." - Association of Public Historians of New York State (APHNYS)

The concept of "government records" is slightly murky until we consider just how much information government possesses. The first, most easily accessed, evidence lies in the human wallet. However, the government record stretches much, much further and wider: land records, minutes of governing bodies, tax records, subdivision maps, photographs, building permits and records of capital construction. Archivists find themselves in the position of transferring all that data from paper, film and magnetic tape to digital medium.

In this era, government records include call center call recording logs. Due to new regulations and the possibility of litigation, the public sector has an increasing need for affordable yet robust and secure Call Recording center solutions. These days, many government agencies are undergoing vast scrutiny. They are expected to engage call recording(3) with increased effect and decreased budgets.

Applied Business Technologies provides:

Call Recording

  • Call Recording and Screen Capture recording for call centers – an inexpensive, easy and fast way to record and store information.
  • Digitally capturing phone-based interactions for simple retrieval, playback and management.

Call Recording Quality Assurance consulting

Quality Assurance which enables organizations to improve efficiency, ensure compliance, automate processes and enhance customer services for financial success.

learn more