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Speech Analytics – What Does It All Mean?

Voice-over Internet Protocol (VoIP) Delivers Call Recording Value

Speech Analytics (SA) is a 21st-Century method of providing crucial business information to aspiring call centers. From the US government's "Echelon" system to ABT's customer-centric platform, Speech Analytics is the call recording solution to enhanced key performance indicators (KPI).

"Speech Analytics – What Does It All Mean?" elucidates call center doers in several ways:

  • Establishes A Surprising History in SA
  • Analyzes SA's Influence on KPI
  • Reveals How SA Grows the Business
  • Makes the Business Case for SA

Change has outpaced the human ability to keep up. Consider the ultimate investment in superior call recording capacity: speech analytics.