Our Voice-Over IP call recording platform provides your enterprise with a highly-reliable call recording solution. The application continuously records and stores customer interactions, and the ABT Voice-Over IP recording platform includes high-speed access. Built on the same platform as ABT's FocusRecord application, Voice-Over IP permits smooth migration from traditional Call Recording to Voice-Over IP call recording. How does FocusRecord do it? FocusRecord allows for seamless interaction between multiple servers. FocusRecord intuitively ties together any of several possible telephony platforms used at a call center. Why should your call center utilize this complete call recording software solution? Because, it delivers your desired recording performance with additional benefits to your call center.

Voice over IP Recording: The Benefit Story

• Highly scalable as needs increase.
• Certified across many major telephone system providers.
• Call Recording software requires no expensive hardware.
• Increased agent morale and reduced staff turnover.
• Higher customer satisfaction and retention levels.
• All-in-one server solution for Voice-Over IP recording.
• Identification of agent strengths and weaknesses.
• Integrates with our Post-Call Survey applications.
• Identification of a center's call recording training needs.
• Supports all major compression standards.
• Support mostly all Voice-Over IP telephone systems.
• Cost effective business tool, easy to install and maintain.
• Scalable to an infinite number of seats.
• Integrates seamlessly with our Speech Analytics products.

Take a step towards improving customer satisfaction levels while maintaining records for regulatory compliance. Bring new revenue to your organization. Register now for a demo of our Call Recording Application.